Our technical service is made up of various specialists, although we can currently say that it is supported by 3 main technicians, in whom we have full confidence; Alfonso Cuadros, responsible for the Technical Service; Roger Duran, Mechanical and Software Technician and Daniel Del Olmo, Electrical and Software Technician.
Our SAT has high-level technical knowledge and will be able to respond to any type of technical incident. At Insemac, you will find great accessibility and availability; in fact, the customer has the technician’s direct telephone number, to find an agile and specialized response whenever necessary. We offer a personal treatment and we get very involved with each client’s projects, until we find the best possible result.
7 things that cannot be missing in our technical service
- Specialized training of our technical team
- Communication skills to have the best relationship and connection with the client
- Resolve technical problems as soon as possible, with efficient and long-lasting solutions
- Anticipate problems with periodic revisions
- Bet on materials and products of the highest quality, to guarantee good results
- Ensure customers have optimal service
- Offer warm, close and polite treatment, to generate a close and trusting relationship with clients
Providing careful and personalized customer service is essential for us. The greeting or the type of language used is very important in communication with the client, therefore, we try to convey peace of mind at all times, since we have the security of having the appropriate equipment to solve all types of situations.
For us, communication with the client is a key factor, which is why we address them in a warm and polite manner, trying to understand each need in a personalized way. We offer a quick response, but thinking things through very carefully and trying to cover the needs of each one of them, as soon as possible. Our technical service team approaches each situation with professionalism and we always maintain a clean and well-kept image.
Comprehensive technical service; In person, by phone or remotely
At Insemac, we are used to offering all types of solutions to clients and we do so through different means. In fact, we offer a comprehensive technical service and we can resolve breakdowns in person, over the phone or remotely, depending on each need.
When we work via remote connection, it is to solve all those problems that are linked to the machine’s software. But, depending on the type of breakdown or problem that occurs, at Insemac, we decide if it is better to make a trip on site or we can solve it over the phone. Our goal is to solve the problem in the most agile and efficient way possible.
Through telephone support, we can also carry out technical service because customers can obtain almost immediate responses, in a short period of time. In this way, they feel much closer attention and this generates a climate of greater trust, something very important for good communication with customers.
